Questions your franchisees will ask

franchisees asking questions to franchisor in the park
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Maria Misyurina

Franchising Guru Co-founder;
Guru of franchise law, contract negotiations, franchise relations & expansion.

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Now that you have established your franchise business, it is important to engage in conversations with potential franchisees. The purpose of these discussions is twofold: to convince them why they should become franchisees and to assess their suitability for the franchisor in terms of knowledge, experience, attitude, and culture. To prepare you for these conversations, we have carefully compiled a list of the most common questions your franchisees are likely to ask (FAQs) (see in the bottom section).

The Focus of conversations with franchisees

During these conversations, the focus is on selling the franchise opportunity to potential franchisees. This involves highlighting the benefits, advantages, and unique aspects of the franchise business. The goal is to showcase the potential for success, profitability, and growth that comes with being a franchisee.

Simultaneously, good franchisors also use these conversations to ensure a mutual fit between the franchisee and the franchisor. They assess the potential franchisee’s knowledge of the industry, relevant experience, attitude towards business, and alignment with the franchisor’s values and culture. This helps create a harmonious and productive partnership between the franchisor and the franchisee.

By engaging in these conversations, both parties can determine if they are a good match for each other. It ensures that the franchisee understands the expectations, requirements, and commitments involved in operating the franchise. Additionally, it allows the franchisor to select franchisees who possess the necessary qualities and characteristics to represent the brand effectively.

In summary, these conversations serve the purpose of convincing potential franchisees of the benefits of joining the franchise while also evaluating their suitability as franchisees. It is a crucial step in building a successful franchise network based on shared values, goals, and a strong working relationship.

Questions your franchisees will ask

We have compiled a comprehensive list of questions your franchisees are likely to ask (FAQs)  that we highly recommend you prepare for. These questions are designed to serve as a foundation for your analysis, but please note that they should not be considered an exhaustive list. We strongly encourage you to reach out to us so that we can assist you in adequately preparing to sell your franchise.
  • At the end-user level, who is our target customer? What trends or changes are we observing in this market segment?

  • Reflecting on the past five years, how has the market evolved? What has been the impact on our market share and overall strategy? Additionally, have any new competitors emerged, and what factors have contributed to their presence?

  • How are you ensuring the best prices on products/services? Are you actively negotiating with service and equipment suppliers?

  • In your opinion, what is the biggest competitive threat in the marketplace right now?

  • Looking ahead, what changes do you anticipate for our concept? Are there any upcoming shifts in marketing or operations that we should be prepared for?

  • Reflecting on the past three years, how has the market evolved? What has been the impact on our market share and overall strategy?

  • Where do you envision the company being in ten years? Are there any significant strategic changes planned for the concept? 

  • What support do you provide to franchisees to help them generate revenue during their initial months of operation?

  • In your opinion, what are the strengths and weaknesses of each of your competitors? What is the best thing you can say about them individually?

  • How do you collect best practices and share them with franchisees within your system?

  • Looking ahead, what changes do you anticipate for our concept? Are there any upcoming shifts in marketing or operations that we should be prepared for?

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